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Frequently Asked Questions

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• Is this a legitimate source for tickets?

  Absolutely; all the event tickets listed on TheTicketisRight are 100% guaranteed to be legitimate and valid for event entry. We can promise this because we only let registered ticket-selling companies and licensed individuals resell tickets throughout online exchange. This ensures that you’ll be buying tickets from professionals who sell tickets for a living and who feed their families by providing customers with valid inventory. It’s also true that the TheTicketisRight model means that your seller’s identity is revealed to you directly (which means that sellers put their own reputations at stake when they supply you with tickets). We at TheTicketisRight furthermore guarantee authenticity from our sellers through a tight rating system that ranks sellers and limits their selling abilities in response to any indiscretions. See some of our customer reviews.

• Can I cancel my ticket order?

  No all sales are final.
  
  The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The all-sales-are-final policy is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (aka: they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return. You can nevertheless try to resell any unwanted tickets via our partner consumer selling program.

• How long will it take to get my tickets?

  Many of our ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.

  
  

  Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.

  
  

  Either way, we guarantee your tickets will arrive in time. View our 100% Guarantee for more details.

• Why is the price on my tickets different from the price I paid for them?

  The numerous sellers who list tickets through TheTicketisRight are re-selling tickets to popular entertainment events. This means that they are also re-pricing the tickets concerned based on their perception of an event’s popularity.
  
  The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals. These sellers pay face value plus additional fees and/or have fee-paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers.