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 Help? > GuaranteeOur Guarantee Every order is 100% money-back-guarantee that all our tickets: * Will be 100% authentic and valid for entry to your event * Will arrive in time before the event * Will be refunded if the event is cancelled and not rescheduled
Our Guarantee in Details
All tickets are 100% authentic tickets, valid for entry.
All the tickets sold are guaranteed to be authentic tickets valid for entry to the event concerned. Customers should contact their ticket seller ASAP if there is any problem using their tickets at the venue. Customers need to access evidence of invalidity from the venue in those cases when the ticketing issue is not resolved. We require this evidence in order to obtain a refund from the ticket seller who supplied the order. The evidence could range from a letter from the venue or even a simple email identifiably from venue personnel verifying that there was a problem scanning the tickets.
All tickets will be delivered before the event itself.
All deliveries are made to the address listed by the purchaser in the appropriate textboxes during checkout. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt is made before the event occurs. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. We will coordinate with the ticket seller for compensation in those cases when sellers do not ship or do not otherwise deliver tickets in time for customers to access them for the event.
If an event is permanently cancelled, a refund will be issued.
We will coordinate with the selling broker to provide the purchaser a full refund of the ticket order, excluding delivery fees. Please note that the ticket seller may require the purchaser to return the tickets prior to issuing a refund.
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